Return and Refund Policy

At Better Balls, quality and satisfaction come first. However, it may happen that you wish to return an order. Below you can read exactly how this works.

1. Return Period

You have the right to cancel your order up to 14 days after receipt without giving a reason.

After cancellation, you have a further 14 days to return the product.

To exercise your right of withdrawal, please contact us within 14 days of receipt via:
info@betterballs.eu

2. Conditions for Returns

To be eligible for a refund, the product must:

Be in its original condition
Be undamaged and complete
Where reasonably possible, be in its original packaging
Show no signs of use beyond what is necessary to assess the product

Please note: if the product is damaged or shows clear signs of use, we may charge a depreciation fee.

3. Exceptions

Returns are not possible for:

Products that have been customised specifically for the customer
Business purchases (B2B) outside consumer law
Damage caused by improper use

4. Return Costs

The cost of return shipping is at your own expense, unless:

The product is defective upon receipt
An error has been made by Better Balls

We recommend always using a tracked shipping service. Better Balls is not responsible for lost return shipments.

5. Refund

After receipt and inspection of the returned product:

The purchase amount will be refunded within 5 to 10 business days
The refund will be made via the same payment method used for the original purchase

If the product is returned damaged or incomplete, a partial refund may be issued.

6. Received a Defective or Incorrect Product?

Have you received a damaged or incorrect product?
Please contact us within 48 hours of receipt via info@betterballs.eu and include clear photos. We will arrange a suitable solution as quickly as possible.